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Refund and Returns Policy
Product | Gold Jewelry studded with Lab Grown Diamonds / Mined Diamonds / Gem Stones | Loose Moissanite / Lab Grown Diamond / Mined Diamonds |
15 DAYS RETURN 100% refund for your purchases within 15 days REFUND: The amount will be returned to your account within 10 working days. | 100% of Invoice value* Any personalised product will not be included in the 15-day Return policy. Products purchased using EMI facility will not be included in the 15-day Return policy. | Policy not applicable |
CASH BACK Sell your jewelry back to us | Gold: 100% of the prevailing market value* Silver: 100% of the prevailing market value* Lab Grown Diamonds / Mined Diamonds: 70% of the prevailing market value* *In case of any discounts given during original purchase on the metal and stone value, an equivalent amount shall be deducted from the market value. 100% Making charges shall also be deducted (Maximum value Rs 10,00,000/-) | Policy not applicable |
LIFETIME EXCHANGE Exchange or upgrade your jewelry with new designs | Gold: 100% of the prevailing market value* Silver: 100% of the prevailing market value* Moissanite / Lab Grown Diamonds / Mined Diamonds: 100% of the prevailing stone value of the same grade* *Making charges shall be deducted from the old jewelry. Price difference towards the same grade shall be charged extra. | Moissanite: Policy not applicable Lab Grown Diamond / Mined Diamond: 100% of the prevailing stone value of the same grade* *Only certified Solitaires with Laser inscription and certificate can be exchanged for a product of higher value. Difference of price shall be charged extra. |
CANCELLATION | Products purchased using a discount code or on EMI facility are entitled to a 20% cancellation charges, if cancelled after 24hrs. of placing order. | Products purchased using a discount code or on EMI facility are entitled to a 20% cancellation charges, if cancelled after 24hrs. of placing order. |
